Dec 2020: Our July update regarding shipping times is still true. We are now offering UPS shipping as an option during checkout. Additional details about service options is below.
July 2020: We ask for your patience as mail through the US Postal Service continues to be delayed. First Class and Priority packages are both taking days longer than the estimated delivery times and tracking information is not as reliably updated. Express mail continues to deliver in 2 days. We cannot guarantee first class OR priority mail delivery dates.
Cuddle Sleep Dream products are proudly handmade in small batches. We keep many items in-stock, with a processing time of 1-3 days. Other items are handmade to order, with a production & processing time of 5-7 days. There is specific timing information available on each product's page.
Here's what might take a little longer:
Personalization: Please allow 2-5 days for personalization. (We are often able to rush this by request, but please be sure to contact us via email or leave a note at checkout with your need-by date.)
1-2 Week Turnaround Items: Some items include shipping information in the title, for example "Football Leggings - 1 week to ship" or "Size 3t - 2 week turnaround" etc. These are handmade to order and usually not possible to rush.
Holiday/Seasonal Pants: We do our best to keep current season pants in stock, but with fast-moving seasonal inventory, we can't always keep up. Sometimes a particular size/pattern are handmade to order and take 5-7 days to ship. Please always let us know if you have a need-by date within 2 weeks just in case!
We ship from Hatboro, PA (Philadelphia suburbs).
Flat Rate Shipping: Our standard shipping is via USPS first class package. Shipping times in transit are generally 3-5 days, but are not guaranteed. Delivery confirmation and tracking is included.
USPS Shipping Upgrades available:
Priority - Generally 2-3 days transit in the mail, but it is NOT a guaranteed service. In the event it does not make it when you need it, you may return the item. However, shipping will not be refunded. Please also be aware that a shipping upgrade does not change production time on made-to-order or personalized items or the processing time to pack and ship your order.
Express - The Post Office guarantees this service, meaning they will reimburse your shipping cost if it doesn't make it in 1-2 days. Please also be aware that a shipping upgrade does not change production time on made-to-order or personalized items or the processing time to pack and ship your order.
UPS Service Options (via shipping upgrades at checkout)
UPS delivers only Mon-Fri. Saturday shipments are available at an additional cost, please email for custom rate quote.
UPS Ground - UPS Ground arrives in 1-5 days, not including weekends, depending on your location relative to the map below. It may not be faster than our flat rate USPS service, but if you are having trouble with USPS service it is an option.
UPS does not currently guarantee it's service due COVID delays. In our experience, it is still very reliable. For latest updates: https://www.ups.com/us/en/help-center/shipping-support/service-guarantee.page
UPS 2-day Air - 2 day delivery to anywhere in the continental USA. Service is generally on time, but during the holiday season may be an extra day. Please also be aware that a shipping upgrade does not change production time on made-to-order or personalized items or the processing time to pack and ship your order.
UPS Next Day Air - Next day delivery to anywhere in the continental USA. Serivice is generally on time, but during the holiday season may be an extra day. Please also be aware that a shipping upgrade does not change production time on made-to-order or personalized items or the processing time to pack and ship your order.
Here are some tips to track down your package if it is marked as delivered:
Oct 2020: Due to ongoing international shipping delays and lost packages, the only option for worldwide delivery is DHL Express. Economy service is only available to Canada at this time. DHL requires a phone number, and there may be higher customs fees due than usual.
July 2020: International mail is still experiencing delays due to COVID. Shipping to Canada is running 2-3 weeks, and everywhere else is running 3-4 weeks. Faster DHL service is also available, please contact us for a quote before ordering.
Cuddle Sleep Dream ships worldwide.
Buyer is responsible for all customs and fees in your country.
International orders are shipped via USPS First Class Mail, which does not include insurance.
Priority & Express shipping upgrades are available. Neither are guaranteed for specific delivery dates but they do include insurance. Priority is estimated to be 6-10 days and Express 3-5 days.
There are faster, guaranteed services available that are usually $100+ USD. Please contact us for a quote.
Shipping times are usually about 1 week.
EU & Australia
Shipping times are usually 1-2 weeks.
Shipping times can be 2-3 weeks.