I placed an order for my newborn nephew. I lost track of the order only to find it was delivered weeks before but I have no record of receiving the item. I called customer service and immediately another order was shipped to me. This time, the postal records were messed up and my delivery went to another town. I called again and immediately another shipment was quickly sent. When I received the order is was even more beautiful than I imagined. I was nervous ordering on line and when my package was lost, I assumed I would never get a replacement. My confidence in ordering for Cuddle is 100% They dealt with the issue in such a professional, personal and friendly way that they now have a forever customer.