Returns & Exchanges
All items (except personalized pieces*) can be returned or exchanged for any reason for up to 45 days. Please contact us regarding returns beyond 45 days. We accept them on a case-by-case basis.
For exchanges, if Cuddle Sleep Dream has made an error, we will send the correct item with a prepaid return label. Please contact us regarding the problem.
If you wish to exchange an item, we split the cost. The buyer pays to send the item back and Cuddle Sleep Dream pays to send the new item.
How to Return/Exchange
Please send the item to:
- your packing slip (or full name & address)
- a note explaining what you need (i.e. "exchange for size 6m" or "return and refund").
Items that have been personalized or extensively customized (i.e. a special birthday theme) are not able to be returned unless there is a defect or mistake. Please be extra sure to check the sizing and spelling details of your order.