March 20, 2020
Beginning today, our shipping will be processed out of the company owner's home workshop in PA. Our website will have limited inventory. Please allow up to the maximum amount of processing time listed on the item, as we are currently a 1-woman shipping operation. CSD will continue to operate from home as long as it is safe and necessary to do so.
Cuddle Sleep Dream products are proudly handmade in small batches. We keep many items in-stock, with a processing time of 1-3 days. Other items are handmade to order, with a production & processing time of 5-7 days. There is specific timing information available on each product's page (scroll down past the add to cart).
Here's what might take a little longer:
Personalization: Please allow 3-5 days for personalization. (We are often able to rush this by request, but please be sure to contact us via email or leave a note at checkout with your need-by date.)
Holiday/Seasonal Pants: We generally handmake holiday pants to order in 5-7 days. It is usually not possible to rush production. If you are in a rush, you may contact customer service (email@example.com) with a link or picture of the item, the size you need, the date you need them by, and your zip code and we'll let you know.
USA Shipping Information
Standard shipping is via USPS first class package. Delivery confirmation and tracking is included.
We ship from Hatboro, PA (Philadelphia suburbs).
Shipping Upgrades available:
Priority - Generally 2-3 days, but it is NOT a guaranteed service. In the event it does not make it when you need it, you may return the item. However, shipping will not be refunded. Please also be aware that a shipping upgrade does not change production time on made-to-order or personalized items.
Express - The Post Office guarantees this service, meaning they will reimburse your shipping cost if it doesn't make it in 1-2 days. Please also be aware that a shipping upgrade does not change production time on made-to-order or personalized items.
International Shipping Information
Cuddle Sleep Dream ships worldwide.
Buyer is responsible for all customs and fees in your country.
International orders are shipped via USPS First Class Mail, which does not include insurance.
Priority & Express shipping upgrades are available. Neither are guaranteed for specific delivery dates but they do include insurance. Priority is estimated to be 6-10 days and Express 3-5 days.
There are faster, guaranteed services available that are usually $100+ USD. Please contact us for a quote.
Shipping times are usually about 1 week.
EU & Australia
Shipping times are usually 1-2 weeks.
Shipping times can be 2-3 weeks.
Here are some tips to track down your package if it is marked as delivered:
- Allow a couple of extra days, sometimes tracking is marked early
- Double check your shipping address is correct on the invoice or shipping confirmation email
- Check with your neighbors
- Check with your local post office. Ask for the GPS coordinates of delivery.