Shipping

 Sep 2020: Our July update regarding shipping times is still true.  We are now offering UPS shipping as an option during checkout.  Additional details about service options is below.

July 2020: We ask for your patience as mail through the US Postal Service continues to be delayed due to the ongoing COVID response.  First Class and Priority packages are both taking days longer than the estimated delivery times and tracking information is not as reliably updated.  Express mail continues to deliver in 2 days.  We cannot guarantee first class OR priority mail delivery dates.

Processing Time

Cuddle Sleep Dream products are proudly handmade in small batches.  We keep many items in-stock, with a processing time of 1-3 days. Other items are handmade to order, with a production & processing time of 5-7 days.  There is specific timing information available on each product's page (scroll down past the add to cart).

Here's what might take a little longer:

Personalization: Please allow 3-5 days for personalization.  (We are often able to rush this by request, but please be sure to contact us via email or leave a note at checkout with your need-by date.)

Holiday/Seasonal Pants: We generally handmake holiday pants to order in 5-7 days. It is usually not possible to rush production. If you are in a rush, you may contact customer service (info@cuddlesleepdream.com) with a link or picture of the item, the size you need, the date you need them by, and your zip code and we'll let you know.

USA Shipping Information

Standard shipping is via USPS first class package. Delivery confirmation and tracking is included.

We ship from Hatboro, PA (Philadelphia suburbs).  

Shipping Upgrades available: 

Priority -  Generally 2-3 days transit in the mail, but it is NOT a guaranteed service. In the event it does not make it when you need it, you may return the item. However, shipping will not be refunded. Please also be aware that a shipping upgrade does not change production time on made-to-order or personalized items or the processing time to pack and ship your order.

Express - The Post Office guarantees this service, meaning they will reimburse your shipping cost if it doesn't make it in 1-2 days. Please also be aware that a shipping upgrade does not change production time on made-to-order or personalized items or the processing time to pack and ship your order.

UPS Ground - UPS Ground arrives in 1-5 days, not including weekends, depending on your location relative to the map below.  It may not be faster than our flat rate USPS service, but if you are having trouble with USPS service it is an option.

UPS 2-day Air - 2 day delivery to anywhere in the continental USA.  Service is generally on time, but during the holiday season may be an extra day. Please also be aware that a shipping upgrade does not change production time on made-to-order or personalized items or the processing time to pack and ship your order.

 

UPS Next Day Air - Next day delivery to anywhere in the continental USA.  Serivice is generally on time, but during the holiday season may be an extra day. Please also be aware that a shipping upgrade does not change production time on made-to-order or personalized items or the processing time to pack and ship your order.

 

Missing Package?

Here are some tips to track down your package if it is marked as delivered:

  • The USPS website has the most up-to-date details on tracking and delivery times. 
  • If it says it is estimated or delivered today, please allow a couple of extra days - sometimes tracking is marked early
  • Double check your shipping address is correct on your order invoice or shipping confirmation email.  
  • Check with your neighbors. 
  • Check with your local post office. Ask for the GPS coordinates of delivery.  
  • Sign up for tracking updates on the usps website, sometimes they trigger movement.
If your package has been in transit for 2 weeks, or has not moved for 1 week, please contact us for help.

International Shipping Information

July 2020: International mail is still experiencing delays due to COVID.  Shipping to Canada is running 2-3 weeks, and everywhere else is running 3-4 weeks.  Faster DHL service is also available, please contact us for a quote before ordering.

Cuddle Sleep Dream ships worldwide.  

Buyer is responsible for all customs and fees in your country.

International orders are shipped via USPS First Class Mail, which does not include insurance.

Priority & Express shipping upgrades are available.  Neither are guaranteed for specific delivery dates but they do include insurance. Priority is estimated to be 6-10 days and Express 3-5 days.

There are faster, guaranteed services available that are usually $100+ USD.  Please contact us for a quote. 

Canada

Shipping times are usually about 1 week.

EU & Australia

Shipping times are usually 1-2 weeks.

Everywhere else

Shipping times can be 2-3 weeks.

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